Return Policy - Devsamagri
Last Updated : 01-07-2024
At Devsamagri.com, we strive to ensure that our customers are fully satisfied with their purchases. If, for any reason, you are not satisfied with your order, our return policy provides a simple and hassle-free way to return products.
1. Eligibility for Returns
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Timeframe: You may return your product within 7 days of the delivery date. After 7 days, unfortunately, we cannot accept returns.
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Condition of Products: The product must be unused, in its original packaging, and in the same condition as when you received it. Products that are damaged, altered, or not in their original condition may not be eligible for a return.
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Non-Returnable Items: Certain items are not eligible for returns, including:
- Items that have been opened or used.
- Sale items or items purchased with a discount.
- Custom or personalized items.
2. How to Initiate a Return
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Contact Us: To initiate a return, please contact our customer service team at returns@devsamagri.com or call us at +91-7385340292. Provide your order number, the item you wish to return, and the reason for the return.
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Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.
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Return Shipping: Customers are responsible for the cost of return shipping. Shipping charges are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
3. Processing Your Return
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Inspection: Upon receiving your returned item, we will inspect it to ensure it meets the return eligibility criteria. We will notify you of the approval or rejection of your return.
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Refund or Exchange: If your return is approved, you may choose to receive a refund or exchange the item. Refunds will be processed and credited to your original method of payment within 7-10 business days. For exchanges, we will ship the replacement product as soon as the returned item is received and inspected.
4. Late or Missing Refunds
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Processing Time: If you have not received your refund after the specified processing time, please first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted.
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Contact Us: If you have done all of the above and still have not received your refund, please contact us at refunds@devsamagri.com.
5. Exchanges
- Exchange Process: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at exchanges@devsamagri.com.
6. Return Policy Updates
We may update this Return Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Effective Date" at the top will be updated. Your continued use of our website after any changes indicates your acceptance of the updated policy.
7. Contact Us
If you have any questions or concerns regarding our Return Policy, please feel free to contact us:
- Email: returns@devsamagri.com
- Phone: +91-7385340292
We are committed to ensuring your satisfaction and are here to assist you with any concerns or questions.